Distance Sales Contract

ARTICLE-1 PARTIES a.) SELLER INFORMATION

TITLE/V.NO : PAWMAX PET FOOD INC.

E-MAIL/TEL: hello@pawmax.pet / 0850 305 33 73

ADDRESS :

Merdivenköy District, Şair Arşi Street, No:35, Osman Bey Apt., Shop 2, Göztepe, Kadıköy

(Hereinafter referred to as SELLER in the contract.)

b.) BUYER INFORMATION

NAME/SURNAME/TR ID :

E-MAIL :

TELEPHONE :

ADDRESS :

(Hereinafter referred to as BUYER in the contract.)

The BUYER accepts that the information provided in this article is correct and belongs to him. If the Buyer cannot be reached with the address information provided, the Seller will not be responsible and therefore all responsibility will belong to the Buyer.

ARTICLE-2 SUBJECT OF THE CONTRACT

The subject of this contract, its characteristics and sales price cover the rights and obligations of the parties in accordance with the provisions of Law No. 6502 on the Protection of Consumers and the Distance Contracts Regulation regarding the sale and delivery of the product/products specified on the website www.pawmax.pet or via the mobile application to be developed by the Seller. By accepting this contract electronically, the Buyer confirms that the seller's contact information, the specifications of the ordered products, the product price including taxes, payment and delivery information have been provided to him/her by the seller in a complete, accurate and complete manner prior to the conclusion of the distance sales contract to be concluded between the parties.

ARTICLE-3 PRODUCTS SUBJECT TO SALE

The type and kind, brand/model and sales price of the product(s) subject to the contract are as presented on the website. If a campaign is organized by the seller, the basic features of the relevant product can be examined during the campaign period. Discounted prices are valid during the campaign dates.

The prices announced on the site are the sales prices. The announced prices and promises are valid until they are updated or changed. The prices announced for a limited period are valid until the end of the specified period.

ARTICLE-4 DELIVERY AND RIGHTS AND LIABILITIES OF THE PARTIES PERSON TO BE DELIVERED DELIVERY ADDRESS TELEPHONE/ E-MAIL

4.1. The Buyer declares that he/she has read the preliminary information on the contractual product on the website, is informed and has made the necessary confirmation electronically. Prices may be subject to instant changes depending on market conditions or possible campaigns. The Seller reserves the right to change product prices and/or campaign conditions and end date without notice at any time and without any prior notice. The invoice will be delivered to the invoice address together with the order during the delivery of the order.

4.2. The Seller is responsible for the delivery of the products subject to the contract to the Buyer in accordance with consumer legislation, intact, complete, in accordance with the qualities specified in the order and with warranty documents and user manuals, if any. The product is delivered to the delivery address specified by the Buyer or to the person at the address specified, packaged and intact. Delivery will be delivered to the Buyer's specified address by the contracted cargo company or by the Seller's contracted transportation vehicles or by the Seller's own vehicles and officers.

4.3. The seller informs the buyer about the products purchased by the buyer via a confirmation e-mail after the payment is made.

4.4. The products received, delivery date, person to receive, delivery address, invoice information etc. are as specified in the contract. If the product subject to the contract is not in stock, the seller notifies the buyer and informs the seller on what date the relevant product will be in stock. The seller may supply a different product of equal quality and price to the product not in stock and deliver it to the buyer by informing the buyer and obtaining his/her explicit approval (via e-mail, SMS, WhatsApp conversations etc.) before the expiration of the performance obligation arising from the contract.

4.5. In shopping on the internet, sometimes the same product may be purchased by more than one consumer. In such cases, if the product for which the buyer made the payment on the internet is out of stock at the seller, the buyer has a waiting period of at least 1 (one) and at most 3 (three) days. If the product cannot be delivered to the buyer within these dates, the provision of 4.4 of this article may be applied, and if the buyer does not give explicit consent to this, the payment made for the relevant product will be returned to the buyer.

4.6. If the buyer is not at the address at the time of delivery or if the products are to be delivered to a person/organization other than the buyer, if the person/organization to be delivered does not accept the delivery, etc., the seller will be deemed to have fulfilled its obligation fully and completely. In such cases, the seller will not be held responsible. Therefore, the seller will not be responsible for any damages and expenses arising from the buyer receiving the product late and/or not receiving it at all, or if the product is to be delivered to a person/organization other than the buyer, if the person/organization to be delivered does not accept the delivery, etc.

4.7. The buyer is responsible for all damages and expenses incurred by the seller due to the product being delivered late and/or not being delivered at all (in cases of being delivered by the buyer or someone else or not being there, etc.). The buyer cannot impose any liability on the seller due to these delays.

4.8. If the product is to be delivered to a person/organization other than the recipient, the seller is not responsible for any extra shipping costs that may arise from the person/organization to whom the product is to be delivered not accepting the delivery, incorrect shipping information and/or the recipient not being at the location. These costs are the responsibility of the recipient.

4.9. For the delivery of the contractual product, the price of this contract must be paid by the payment method preferred by the Buyer. The Buyer accepts, declares and undertakes that it will confirm this contract electronically for the delivery of the contractual product, and that if the price of the contractual product is not paid for any reason and/or is cancelled in the bank records, the Seller's obligation to deliver the contractual product will be terminated.

4.10. In cases where the delivery cannot be made due to the special situation of the buyer or no one is at the specified address or the delivery is not received by people etc.; upon request, the 2nd delivery can be rescheduled for at least 14 (fourteen) days later. The buyer must pay the extra shipping fee for the new shipping organization. Any damages caused by the buyer receiving the product late and the expenses incurred due to the product waiting in the warehouse, transportation, cargo companies etc. and/or the return of the products to the seller are also the buyer's responsibility.

4.11. The information contained in this contract must be accurate and complete. The buyer agrees to fully cover any damages that may arise from the inaccuracy or incompleteness of this information, and the buyer is also responsible for any and all liability that may arise from this situation.

4.12. The Seller has the right to contact the Buyer for communication, marketing, notification and other purposes via letter, e-mail, SMS, telephone conversation and other means through the address, e-mail address, fixed and mobile telephone lines and other contact information specified by the Buyer in the site registration form or updated by the Buyer later. By accepting this contract, the Buyer accepts and declares that the Seller may engage in the above-mentioned communication activities towards the Buyer.

4.13. If the Bank/financial institution to which the credit card was used does not pay the product price to the seller for any reason after the delivery of the products (unauthorized or illegal use of the buyer's credit card by unauthorized persons for reasons not caused by the buyer's fault, etc.), the product shall be returned to the seller by the buyer within 3 (three) days at the latest, with all expenses being borne by the buyer. In this case, the delivery/shipping expenses shall be borne by the buyer. All other contractual-legal rights of the seller, including the right to follow up on the product price receivable, are reserved separately and in any case.

4.14. These provisions regarding the seller's liability apply only to consumers. For commercial transactions, the provisions of the Turkish Commercial Code No. 6102 shall apply.

4.15. If the Buyer does not pay the price of the product they ordered or if the sales price cannot be collected due to the lack of the necessary amount in the credit card account, the product will not be sold. The Buyer accepts, declares and undertakes that the time the order is taken into process is not the time the order is given, but the time the necessary collection from the credit card account is made or the payment is made, and that the seller will not be obliged to deliver any product if this collection cannot be made.

4.16. The Seller is not responsible for pricing and content errors that may occur due to typesetting and system errors on the website.

4.17. The buyer declares and undertakes that the personal and other information provided by the buyer while registering on the seller's website is true and correct, and that he/she will compensate the seller for all damages that may be incurred due to the untruthfulness of this information, immediately, in cash and in one go, upon the first notification of the seller.

4.18. The Buyer accepts and undertakes in advance to comply with the provisions of the legal legislation and not to violate them while using the Seller's website. Otherwise, all legal and criminal liabilities that may arise will be completely and exclusively binding on the Buyer. The Buyer may not use the Seller's website in any way that disrupts public order, is against general morality, disturbs and harasses others, for an illegal purpose, or in a way that violates the material and moral rights of others. In addition, the member may not engage in activities that prevent or make it difficult for others to use the services (spam, virus, trojan horse, etc.). Links may be provided to other websites and/or other content that are not under the Seller's control and/or are owned and/or operated by other third parties through the Seller's website. These links are placed to facilitate navigation for the Buyer and do not support any website or the person operating that site and do not constitute any guarantee for the information contained in the linked website. The member who violates one or more of the articles listed in this contract shall be personally and legally liable for this violation and shall hold the Seller harmless from the legal and criminal consequences of these violations. In addition; if the incident is brought to the legal field due to this violation, the Seller reserves the right to claim compensation from the member due to non-compliance with the membership contract.

4.19. The goods/services received shall be deemed to be undamaged and intact. The Buyer must protect the goods/services with care after delivery. If the right of withdrawal is to be exercised, the goods/services must not be used. The invoice must be returned together with the product.

4.20. In regions where the Cargo Company delivers once a week, in cases of inaccuracies or deficiencies in the shipping information, in some social events and natural disasters, there may be a delay in the specified day period. The buyer cannot impose any responsibility on the seller due to these delays. If the product/products have not reached the customer within the specified days, delivery problems should be reported immediately to customer services using the e-mail address info@pawmax.pet.

4.21. If the buyer and the credit card holder used during the order are not the same person or if a security breach is detected regarding the credit card used in the order before the product is delivered to the buyer, the seller may request the buyer to present the identity and contact information of the credit card holder, the previous month's statement of the credit card used in the order or a letter from the card holder's bank stating that the credit card belongs to him/her. If the above-mentioned demands are not met within 24 (twenty-four) hours, the seller has the right to terminate and withdraw the contract unilaterally at any time, without any notice and without giving any grace period, without compensation and without any expenses, without prejudice to all other rights such as penal clauses, delay compensation, etc.

4.22. The Seller reserves the right to stop the order when it deems necessary and when the information provided by the Buyer does not match the truth. If the Seller detects a problem in the order and cannot reach the Buyer via the phone, e-mail and postal addresses provided by the Buyer, the Seller will freeze the execution of the order for 10 (ten) days. If no response is received from the Buyer within this period, the Seller will cancel the order. ARTICLE-5 RIGHT OF WITHDRAWAL AND CASES IN WHICH IT CANNOT BE USED 5.1 For standard products, the Buyer may exercise the right to reject the goods and withdraw from the contract within 14 (fourteen) days from the date of delivery of the product to him/her or to the person/institution at the address he/she has indicated, without assuming any legal or criminal liability and without giving any reason, provided that he/she notifies the Seller. The Buyer also has the right to withdraw before the delivery of the product/products. If the Buyer does not use the product/products in accordance with their operation, technical specifications and instructions for use within the withdrawal period, the Buyer is responsible for any changes and deteriorations that occur, and the Buyer is obliged to compensate for any decrease in the value of the product/products. In order to exercise the right of withdrawal, it is required to notify the Seller via the www.pawmax.pet website within 14 (fourteen) days, the products must not be among those for which the right of withdrawal cannot be exercised as specified in the Law and Distance Contracts Regulation and the contract regarding Warranty and Return Conditions, or the product must not have suffered any damage other than ordinary use that would prevent it from being offered for resale, and the packaging must not have been opened and must not have been used.

5.2 In case of using this right, the invoice of the product delivered to the 3rd party or the recipient, if the invoice of the product to be returned is corporate, must be sent together with the return invoice issued by the institution. Returns of orders with invoices issued in the name of institutions cannot be completed unless a RETURN INVOICE is issued. The invoice, the Return Form, the box, packaging and standard accessories of the products to be returned, if any, must be delivered complete and undamaged. If the original invoice is not sent, VAT and other legal obligations, if any, cannot be returned.

5.3. If the packaging is found to be opened, damaged, broken, damaged, torn, used or any other conditions are detected and if the product cannot be returned in the same condition as when it was delivered to the buyer, the product will not be accepted for return and the price will not be refunded.

5.4. The Seller is obliged to refund the total price to the Buyer within 14 (fourteen) days from the date of notification of the Buyer's exercise of the right of withdrawal. The Buyer who exercises the right of withdrawal is obliged to return the product, which is the subject of the contract, to the Seller within 7 (seven) days from the date of exercising the right of withdrawal. Otherwise, the consumer is deemed not to have exercised the right of withdrawal.

5.5. If the value of the goods decreases due to a reason caused by the fault of the Buyer or if the return becomes impossible, the Buyer is obliged to compensate the Seller for the damages in proportion to the fault. The use of ordinary inspection covers the first inspection of the goods and the Buyer cannot use the right of withdrawal if the packaging, box, etc. has been opened. The Consumer cannot use the right of withdrawal if the goods are used habitually. When calculating the return fee of orders placed within a campaign with a participation minimum, if the remaining order amount does not meet the minimum limit, the current campaign is deactivated and the refund is calculated according to the remaining amount.

5.6. If the sale is about a specially produced product upon the request of the buyer, it is not possible for the buyer to exercise his right of withdrawal regarding the special productions that were started with his approval before the expiry of the right of withdrawal period, in accordance with the Consumer Law No. 6502 and the regulation.

5.7. If the buyer, after ordering the specially produced products, states that he/she gives up purchasing the products specified in this article, does not want to receive them, or makes requests to terminate the contract such as withdrawal/termination/withdrawal/cancellation etc., he/she must pay the entire contract price.

5.8. If the Buyer claims that there is a defect in the product delivered to him after the expiry of the 14-day withdrawal period from the date of delivery, he is obliged to prove this claim and that the defect is not caused by him, his use, not using it in accordance with the usage recommendations, etc.

5.9. The Seller will receive the product/products that the Buyer will return due to the use of the right of withdrawal through the cargo company that the Seller has a contract with. If the Buyer sends the product/products that the Buyer will return through a shipping company that the Seller has a contract with, the shipping cost will be covered by the Buyer. The Buyer must return/send the products delivered via cargo through the same cargo company. The Buyer can reach the Seller by calling 0850 220 22 64 or by sending an e-mail to info@pawmax.pet for information about the right of withdrawal and contracted cargo companies.

5.10. By accepting the provisions of this contract, the Buyer accepts, declares and undertakes in advance that he/she has been informed about the right of withdrawal. ARTICLE-6 REFUND PROCEDURE 6.1 If the Buyer has made the payment by money order/EFT; the refund will be made to the bank account declared by the Buyer.

6.2 In case of refund of payment by credit card, the bank makes the refund to the buyer in installments, regardless of the installment in which the buyer purchased the product. The method of refund to be made by the bank to the buyer is between the bank and the buyer and the seller has no responsibility in this regard. Refund of payments made by credit card is made to the same credit card in one go.

6.3 If the seller has provided a one-time payment option on credit cards and the buyer's bank has organized campaigns on its own initiative and offered services such as installments and installment deferrals; the seller will make the payment to the credit card in one go. The issues regarding the refund that will occur afterwards are between the buyer and the bank. The seller cannot make a payment to the buyer in cash due to the contract it has made with the bank.

6.4 For products where a shipping fee is charged for cancellation and return, only the product price will be refunded to the customer, the shipping fee collected from the customer will not be refunded to the customer. ARTICLE-7 DELIVERY CONDITIONS 7.1. Orders placed through the website will be delivered to the cargo company within 2 (two) business days at the latest by 16:00 after the bank approval is received for payment by credit card. The last cargo exit time for weekend cargo deliveries is 11:00 for Saturday. Since the seller company does not work on Sundays, official and religious holidays, shipping is not carried out on these days.

7.2. Delivery times for special production products vary depending on the manufacturing time. Delivery information and times for such products are specified on the product pages.

7.3. In case of any problem caused by the seller regarding the delivery, the buyer will be notified based on the membership information. For this reason, it is important that the membership information is complete and accurate.

7.4. Delivery will be made by contracted cargo companies determined by the seller.

7.5. When the products to be sent by cargo are delivered to the cargo, the relevant cargo company and cargo tracking number are shared via SMS and e-mail. The Buyer will inspect the goods/services subject to the contract before receiving them; they will not receive damaged and defective goods/services such as crushed, broken, torn packaging, etc. from the cargo company. In case of damaged packages; Damaged packages should not be received and a report should be prepared by the Cargo Company official. If the Cargo Company official is of the opinion that the package is not damaged, the Buyer has the right to have the package opened there and to check that the products were delivered without damage and to request that the situation be determined with a report. Once the package is received by the Buyer, it is accepted that the Cargo Company has fully fulfilled its duty. If the package is not accepted and a report is prepared, the situation should be reported to the Seller Customer Services as soon as possible, together with the copy of the report that remains with the Buyer. In villages, towns or points far from the city center where cargoes cannot be delivered, the cargo is brought to the nearest central branch and the Buyer is informed to collect it from there. The Buyer will be required to collect the cargo within the specified period. Otherwise, the cargo will be returned. ARTICLE-8 IN CASE OF FORCE MAJEURE 8.1. Partial or general mobilization declaration, mobilization declaration in the city where the workplace, manufacturer or importer is located; extraordinary circumstances such as adverse weather conditions that cause a delay in work, prevent transportation, interruption of transportation, natural disasters such as rain, storm, earthquake, inundation, flood, fire, landslide, war, terror, riot, strike, lockout and similar situations, changing legislative provisions, significant failure in production and communication facilities etc. are considered force majeure, including but not limited to these.

8.2. Circumstances such as infectious diseases, epidemics, COVID-19 etc.; even if the workplace of the manufacturer, importer or seller is not closed or their activities are not restricted as a result of the different reflections of the virus; curfews, declaration of situations such as not being able to leave the house, quarantine of employees, quarantine of stores or workplaces of the manufacturer or importer, employees not coming to work, but not limited to these, will be considered force majeure.

8.3. If force majeure reasons that the Seller cannot foresee occur and the product cannot be delivered on time, the situation will be notified to the Buyer. The Buyer may request the cancellation of the order, replacement of the product with a similar one or postponement of delivery until the obstacle is eliminated. If the Buyer cancels the order; if the payment was made in cash, this fee will be paid to the Buyer in cash within 14 days from the cancellation. If the Buyer made the payment by credit card and cancels, the product price will be returned to the bank within 14 days from the cancellation, but it is possible for the bank to transfer it to the Buyer's account within 2-3 weeks. ARTICLE-9 VALIDITY PERIOD: All information and promises provided to the Buyer regarding the product or service included in this contract are valid until changes are made and published regarding the product information, and the Seller is warned that it is not bound by the information and promises given in this contract. At the end of the campaign broadcast period, if the product purchased by the buyer is not in the seller's supplier stocks and an equivalent product of equal quality and price is not available, the seller reserves the right to refund the price paid by the buyer. ARTICLE 10 AUTHORIZED COURTS AND ENFORCEMENT OFFICES In case of a dispute arising from the implementation of this agreement; Consumer Arbitration Committees up to the value declared by the Ministry of Industry and Trade are authorized, and in cases exceeding this, Consumer Courts and Enforcement Offices at the place of residence of the buyer and the seller are authorized. ARTICLE 11 NOTIFICATION Any notification to be made pursuant to this Agreement will be made in writing or verbally to the addresses specified in the agreement. The parties will use the contact information specified in this agreement in all contact with each other. The party whose address has changed will immediately notify the other party of its new address in writing, and if it fails to do so, notifications to be made to the old address will be valid. ARTICLE 12 EXPENSES AND STAMP DUTY If the parties have to incur expenses and pay any taxes due to this agreement; These will cover the joint and half expenses together with their accessories. ARTICLE 13 PROCEEDINGS, COURT EXPENSES In the event that the creditor applies to the court for the collection of debts arising from this agreement or is obliged to initiate proceedings in the precautionary seizure and enforcement offices, the parties accept and undertake to pay to the creditor all expenses, principal, interest and expenses incurred in this way, together with the attorney's attorney fee and the prison fee to be accrued in the enforcement office. ARTICLE 14 CUMULATIVE NATURE OF RIGHTS AND REMEDIES The rights, powers and remedies granted to the parties by this Agreement are cumulative and are additional rights, powers and remedies to be applied together with the rights, powers and remedies granted by law or obtained in any other way, not separately. In the resolution of any dispute that may arise from this Agreement and/or its implementation, the seller's records (including commercial books, records, e-mails, correspondence, etc. records in magnetic media such as computer-voice recordings) shall constitute definitive evidence. ARTICLE - 15 AUTHORIZED COURTS AND ENFORCEMENT OFFICES In case of dispute arising from the implementation of this Agreement; Consumer Arbitration Committees shall be authorized up to the value declared by the Ministry of Industry and Trade, and in cases exceeding this, Consumer Courts and Enforcement Offices at the place of residence of the buyer and seller shall be authorized. ARTICLE - 16 ENFORCEMENT AND COPIES Upon acceptance and approval of this Agreement and the payment of the order placed through the Website, the buyer shall be deemed to have accepted all the terms of this Agreement and this Agreement shall enter into force.

The Buyer accepts, declares and undertakes that he/she has been informed by the Seller in an understandable, internet environment and in accordance with Law No. 6502 about the name, title, full address, telephone and other contact information of the Seller, the basic characteristics of the products subject to the Contract, the sales price including taxes, the payment method, all preliminary information about the product subject to sale and the use of the right of "withdrawal" and how to use this right, the official authorities to whom they can submit their complaints and objections, and all rights and obligations brought by the Contract, and that he/she has accurate and complete information on these matters, that he/she has confirmed this preliminary information electronically and then placed an order, that he/she has accepted the terms of the Contract and has become a party to it and that he/she has no objections.

This Agreement, consisting of 16 (sixteen) articles, has been concluded and entered into force by being read by the recipient and approved electronically on .../.../20...